4 Steps to Propel Your Professional Image

No matter who you are or what you do, the way you dress and present yourself has a major impact on your success. In fact, when you walk into a room, it only takes 60 seconds for someone to form an impression of you based on your clothing, your mannerisms, and your manners. A great… Read More

Workplace Etiquette: 4 Ways to Show Courtesy to Coworkers

Co-workers on Coffee Break

Successful employees have good workplace etiquette that begins with “strong interpersonal skills” according to Joseph Grenny, co-author of the best seller Crucial Conversations. Interpersonal skills include common courtesies. However, sometimes it seems courtesy has gone the way of the typewriter.  Many business professionals spend 40 plus hours a week with coworkers, often in cramped quarters… Read More

Business Dining Etiquette: 5 Foods Not to Order at a Business Lunch

Woman at business lunch.

At a business lunch, the focus should be on the client—not on a trail of ‘special sauce’ that escapes down the front of your shirt from an oversized burger. Two words: embarrassing, unprofessional. The best practice is to avoid ordering anything that would fall into the category of messy, awkward, hard-to-eat, or unpredictable. The benefit:… Read More

Courteous Customer Service: 10 Ways to Outclass the Competition

After forty frustrating minutes at my nearby office supply store, I left without making a purchase. Two sales team members showed a lack of product knowledge—but even worse, a complete lack of customer courtesy. They didn’t get my order for 200 custom-printed note cards. Their competitor across town did. It was out of my way… Read More

Business Networking: 3 Tricks for Remembering Names

Business People Shaking Hands - Business Etiquette Errors

Now, what was your name again? We’ve all been there–you’re at a business networking event and meet a new person…and immediately forget his or her name! But, remembering names and using them in conversation is important in business. It makes you stand out and creates a powerful impression. In fact, according to Dale Carnegie, “The… Read More