Woman at business lunch.

At a business lunch, the focus should be on the client—not on a trail of ‘special sauce’ that escapes down the front of your shirt from an oversized burger. Two words: embarrassing, unprofessional. The best practice is to avoid ordering anything that would fall into the category of messy, awkward, hard-to-eat, or unpredictable. The benefit:… Read More


After forty frustrating minutes at my nearby office supply store, I left without making a purchase. Two sales team members showed a lack of product knowledge—but even worse, a complete lack of customer courtesy. They didn’t get my order for 200 custom-printed note cards. Their competitor across town did. It was out of my way… Read More


Business People Shaking Hands - Business Etiquette Errors

Now, what was your name again? We’ve all been there–you’re at a business networking event and meet a new person…and immediately forget his or her name! But, remembering names and using them in conversation is important in business. It makes you stand out and creates a powerful impression. In fact, according to Dale Carnegie, “The… Read More