The first part of each New Year I receive an influx of email inquiries about my business etiquette services. Companies and organizations are planning their professional development for the year, and I’m always thrilled to share how I may serve them. However, in these inquiry emails, several things catch my eye, including  the lack of… Read More


Tis the season for workplace holiday parties. They’re a great way to unwind and get to know co-workers better. But, employees have to remember that it’s still a work event. Even though it’s called a party, it’s not the time to let loose. You’re on stage, being observed by coworkers, supervisors, and maybe even a… Read More


etiquette

Etiquette Thank-you notes are an important and timeless aspect of business and social etiquette. They’re a gesture of your gratitude and respect. They should be sent to anyone who gives you a gift, hosts a party, has entertained you for dinner or overnight,  or went the extra mile for you (I.e., your cat sitter also… Read More


Good business etiquette also means good smartphone etiquette. It used to be that one of the worst office blunders was taking someone’s food from the fridge or pushing the business casual envelope a little too far on Casual Friday’s. Now, some of the worst blunders are from cell phone mistakes. According to a nationwide survey… Read More


Working in a cubicle can be a tough endeavor. From a lack of privacy to noisy neighbors, getting your work accomplished in such cramped confines can sometimes be a difficult chore. But, cubicle etiquette is part of good business etiquette and office etiquette. I was honored to be interviewed for this article in BusinessNewsDaily.com on… Read More


Business People Shaking Hands - Business Etiquette Errors

When I speak on the topic of “business etiquette,” a frequently asked question by audience members is, “Is it okay to hug a client or coworker?” Well, it depends… First, always assume that a handshake is the most professional greeting. There is a line of professionalism and a line of respect that shouldn’t be crossed.… Read More


Small talk matters in the business arena. It’s part of good business etiquette and helps builds rapport with others. Small talk often leads to bigger things like new clients and new business. Here are five timeless tips to enhance your ability to make small talk anywhere your business takes you: 1. Keep the spotlight on… Read More


mind manners

Stellar business etiquette skills are critical in any industry.  High standards of professional manners make interacting enjoyable and pleasant – with customers, clients, co-workers and guests in the office. In today’s competitive business arena, those who hone their business etiquette skills convey greater professionalism, confidence, and competence. These skills reflect on your company’s brand and… Read More


Business woman using smartphone

Good cell phone etiquette is a must in today’s technology-driven workplace.  And, it’s part of good business etiquette and office courtesy. Most people don’t intend to be rude on their smartphones. They just aren’t intentional about using these indispensable devices in a respectful, inoffensive way. Unfortunately, many companies still do not have policies on smartphone… Read More


Cubicle etiquette is essential if coworkers are to coexist peacefully and have a productive day. It’s part of good business etiquette. If you’re a cubicle dweller, you know the positives to this work arrangement—a more connected staff and sense of camaraderie. But, also there are negatives and challenges—a lack of privacy, more interruptions, and increased… Read More