Communications Etiquette

  Responding to workplace communications in a timely way is part of good business etiquette. Nothing frustrates coworkers and business associates more than unanswered emails, non responses to phone messages or inappropriate responses to work emails and texts. Here are some tips to respond courteously and professionally to work emails, texts and phone calls to… Read More


‘Tis the season for holiday dinner parties! Which means it’s time to brush up on your holiday dinner party etiquette. Whether the party is in the home of your boss,  friends or neighbors, you will set yourself apart as a gracious and thoughtful guest, if you follow these holiday dinner party etiquette tips. Here are… Read More


uber,lyft,ridesharing,etiquette

Ever used a rideshare service such as Lyft or Uber and wondered about correct etiquette? I know I did the first time my “taxi” was an Uber. Do I tip the same as a taxi? Can I tell the driver to turn the AC up or the music down? The Uber and Lyft etiquette tips… Read More


wedge-salad

“How do you eat a wedge salad?” is a question that comes up often in my corporate and university dining etiquette training sessions. I normally suggest not ordering “difficult-to-eat foods,” especially at a business meal. But, with the ever-popular Iceberg Wedge Salad gracing restaurant menus everywhere, I wanted to give my attendees the confidence-building tips… Read More


  My first trip to China was approaching. I started a packing list. Walking stick for the Great Wall? Check. Eddie Bauer ‘moisture-wicking’ shorts and tanks? Check. Comfortable shoes ? Check. (Don’t ask how many pairs I took!) But to enjoy and appreciate this people-crammed, but gorgeous country to the max,  I learned while there,… Read More


You just got engaged! How exciting! If you’re planning on posting about your engagement and upcoming wedding, here are seven pieces of social media engagement etiquette you need to know. As an etiquette expert, I was honored to be interviewed for this article in WeddingWire. Once the initial shock and excitement of the proposal dies down—a.k.a. once… Read More


Hot Tea Etiquette

Hot Tea Etiquette – 8 Tips to Appear Socially Refined While January is recognized as National Hot Tea Month, hot tea etiquette is important in business and social settings all year long. We’ve come a long way from the straight-laced Victorian tea times when afternoon tea was first established (and even the post-Edwardian period…think Downton… Read More


Office Holiday Party | Etiquette Tips | Manners Matter | Rachel Wagner

Handling food and drink at the office Christmas or holiday party can be a tricky affair.  It’s still a work event. Manners matter. You want to convey professionalism and a sense of responsibility when imbibing to not undermine your professional image.… Read More


Business Etiquette, Etiquette Classes, Office Professionalism, Dining Etiquette, Telephone Etiquette, Personal Coaching, Workplace Etiquette, International Business Etiquette, Etiquette and Protocol, Business Etiquette Consultant

Technology gadgets, specifically our mobile phones, save us time, allow for quick communication and offer opportunity for brevity. However, they’re like the frog in the kettle analogy…we don’t realize that more and more we are being pulled into the non-humanness of the screen and becoming less aware of how it impacts our everyday manners, social… Read More