Co-workers on Coffee Break

Successful employees have good workplace etiquette that begins with “strong interpersonal skills” according to Joseph Grenny, co-author of the best seller Crucial Conversations. Interpersonal skills include common courtesies. However, sometimes it seems courtesy has gone the way of the typewriter.  Many business professionals spend 40 plus hours a week with coworkers, often in cramped quarters… Read More


Woman at business lunch.

At a business lunch, the focus should be on the client—not on a trail of ‘special sauce’ that escapes down the front of your shirt from an oversized burger. Two words: embarrassing, unprofessional. The best practice is to avoid ordering anything that would fall into the category of messy, awkward, hard-to-eat, or unpredictable. The benefit:… Read More


After forty frustrating minutes at my nearby office supply store, I left without making a purchase. Two sales team members showed a lack of product knowledge—but even worse, a complete lack of customer courtesy. They didn’t get my order for 200 custom-printed note cards. Their competitor across town did. It was out of my way… Read More


mind manners

With the holidays upon us, ’tis the season for office holiday parties. While office parties are a wonderful time to mingle with co-workers outside the office, partygoers should still adhere to business etiquette to make sure they don’t damage their professional image or jeopardize their jobs. Tulsa World Scene Writer Jason Ashley Wright interviewed me about… Read More


Using good holiday office party etiquette is important since office events are an extension of your professional life. You are being observed by your supervisors and colleagues, as well as their spouses and guests — maybe even a few board members or clients. It’s a great opportunity to make a positive impression. In this article I wrote for the Tulsa Business Journal I provide 10… Read More


Business People Shaking Hands - Business Etiquette Errors

Now, what was your name again? We’ve all been there–you’re at a business networking event and meet a new person…and immediately forget his or her name! But, remembering names and using them in conversation is important in business. It makes you stand out and creates a powerful impression. In fact, according to Dale Carnegie, “The… Read More


Tipping etiquette can be tricky. From dining with clients and colleagues to who you should tip and how much, there are so many subtle ways to fall short of showing appreciation. Follow these 10 simple rules and you’ll always maintain a gracious and image. Read the entire article on the American Express Open Forum.… Read More


Networking events and conferences can be intimidating for many business professionals. This American Express Open Forum article in which I and others were interviewed explains how to master the art of meeting new people in business settings. From introductions to small talk to making meaningful connections and graceful exits, these tips will help you feel… Read More