No matter who you are or what you do, the way you dress and present yourself has a major impact on your success. In fact, when you walk into a room, it only takes 60 seconds for someone to form an impression of you based on your clothing, your mannerisms, and your manners. A great… Read More


Looking for a memorable way to entertain your visiting clients this summer—and show off a bit of your city’s musical culture as well? Then, look no farther than gourmet fare from your favorite deli combined with the melodic strains of Haydn or Mozart at outdoor symphony concerts offered in many cities across the country. Whether you’re in Manhattan… Read More


Co-workers on Coffee Break

Successful employees have good workplace etiquette that begins with “strong interpersonal skills” according to Joseph Grenny, co-author of the best seller Crucial Conversations. Interpersonal skills include common courtesies. However, sometimes it seems courtesy has gone the way of the typewriter.  Many business professionals spend 40 plus hours a week with coworkers, often in cramped quarters… Read More


After forty frustrating minutes at my nearby office supply store, I left without making a purchase. Two sales team members showed a lack of product knowledge—but even worse, a complete lack of customer courtesy. They didn’t get my order for 200 custom-printed note cards. Their competitor across town did. It was out of my way… Read More


Now, what was your name again? We’ve all been there–you’re at a business networking event and meet a new person…and immediately forget his or her name! But, remembering names and using them in conversation is important in business. It makes you stand out and creates a powerful impression. In fact, according to Dale Carnegie, “The… Read More


Networking events and conferences can be intimidating for many business professionals. This American Express Open Forum article in which I and others were interviewed explains how to master the art of meeting new people in business settings. From introductions to small talk to making meaningful connections and graceful exits, these tips will help you feel… Read More


Good smartphone etiquette has become essential since smartphones have become ubiquitous in the lives of  today’s business professionals. We are expected to be connected and accessible throughout our work day and beyond in some circumstances.  American Express Open Forum writer Katie Morell interviewed me along with others on how common sense and good business etiquette… Read More