Emoji Business Etiquette

Emoji Business Etiquette The question, “Should you use emojis in your business email?” is one of the most reactionary topics in my popular “Email Etiquette” training session. We all use email in business but rarely do employees receive any type of formal training in the do’s and don’ts of what makes business emails professional, including… Read More

We’ve all been there…silently enduring a coworker’s annoying habit or behavior. And most often, coworkers don’t even realize that their own actions or behaviors are unintentionally annoying others. Most people aren’t comfortable confronting the offender or speaking to the boss about it. So, people just continue repeating the irritating little habits that, over time, start… Read More

The first part of each New Year I receive an influx of email inquiries about my business etiquette services. Companies and organizations are planning their professional development for the year, and I’m always thrilled to share how I may serve them. However, in these inquiry emails, several things catch my eye, including  the lack of… Read More

Millennials prefer texting, but phone skills remain essential. If you’re a Millennial, you’ve undoubtedly noticed that boxy thing on your desk by now. It rings and you can talk on it. But, you can’t text on it or download apps. Is it still a necessary part of your office gadgets? Yes, it’s still a relevant… Read More


Etiquette Thank-you notes are an important and timeless aspect of business and social etiquette. They’re a gesture of your gratitude and respect. They should be sent to anyone who gives you a gift, hosts a party, has entertained you for dinner or overnight,  or went the extra mile for you (I.e., your cat sitter also… Read More

  We live in a world filled with iMacs, iPads, and  iPhones. And in today’s workplace, your communication etiquette is constantly being observed. People are getting an impression of you, often without you even realizing it. Every part of your communications—technological (texting, email, social media)—verbal—and body language—must send a message of professionalism. In this post,… Read More

Today more than ever, smart phone etiquette  in meetings is a topic of frustration. Maybe you’ve had this happen: You’re giving a presentation and half the people in the room are checking their smart phones or texting at some point—even your boss. You’ve probably asked yourself this question: “How do I get my coworkers to… Read More

Most of us fire off dozens of work emails every day, often with hardly a second thought. But, it’s vital that your business emails look and sound professional. I was honored to provide these 8 rules of business email etiquette for Nextiva, a cloud-communication company. Using good email etiquette in the office is part of good… Read More