- Rachel Wagner Etiquette and Protocol business etiquette training seminars and workshops are conducted in your company’s own conference room or a venue of your choice (such as a conference or retreat center). In a relaxed and non-intimidating environment, you will learn the tools which give professionals a presence that communicates confidence, competence and power in today’s global business arena.WHAT OTHERS ARE SAYING:“Highly relevant and engaging. Rachel’s expertise on the finer points of business dining equipped everyone with first-rate skills and a greater level of confidence as they represent the firm in any dining situation. Well done, Rachel!”— Becky J. Frank, Chairman and CEO, Schnake Turnbo Frank PR President, Tulsa Chamber of Commerce
Who Should Attend?
- High-performance businessmen and women who want that extra measure of confidence to help them excel in any business setting. The seminars are appropriate for all professionals from recent college graduates to seasoned executives.
- Anyone whose job requires that he or she effectively communicate with people in diverse business environments, anywhere in the world.
- Any employee of your organization who must represent your company’s professional brand, image and reputation with excellence. Your employees are the face of your company; polishing their business etiquette skills makes them true assets for your company.
- Business etiquette training seminars are available for corporations, organizations, academia, government, as well as private interests such as financial, legal, non-profits, medical and healthcare.
CORPORATE ETIQUETTE TRAINING SEMINARS
Business Etiquette for Professional SuccessIn this engaging and interactive seminar, your leadership team will learn world-class business etiquette tools. From business introductions, to titles and forms of address, to handshaking, eye contact, and business card protocol, your team will be empowered with confidence for any business setting and reflect a positive image of your organization.
The Art of Business DiningBusiness relationships are developed and strengthened at the table. Which means your associates must have flawless dining etiquette skills and be able to handle themselves confidently in dining situations as either a host or as a guest. In this hands-on business dining etiquette seminar, you learn world-class dining etiquette while enjoying a four-course fine dining meal. You will learn in a relaxed and non-intimidating environment and have immediate feedback. Never worry again about which fork to use–or how to host a client for dinner–or how to give a proper toast. Even in the most sophisticated dining settings, you will be equipped with the dining skills that give you confidence and polish to reflect on your company’s brand and image in a positive manner.Who should attend? Any level of employee, from those in career-fast track programs to managers, who host business meals or attend business meals and charity events with clients, customers and prospects.Session length: 2-2.5 hours
Build Relationships and Networks with Polish and PoiseAt business socials, conferences, and receptions, you are repeatedly making a first–and often lasting–impression! But attending these events can be intimidating and even paralyzing for many professionals. In this business etiquette workshop, your team members will learn how to confidently present themselves, how to mingle, make small talk and develop relationships more easily. They will “learn by doing” how to give a correct handshake, make correct introductions and how to give or receive a business card. They will learn body language dos and don’t's and how to handle hors d’oeuvres and drinks. Establishing and building networks takes practice. But in this fun and interactive business etiquette seminar, your team members with gain the confidence and skills for any type of business reception or networking social. They will leave this session with the steps to take to make a positive first and lasting impression at any type of business social and create a positive impression of your company.Who should attend? Any employee who attends business receptions, chamber functions or represents your company in any type of meet-and-greet event.Session length: 2-2.5 hours
Workplace Etiquette and Office ProfessionalismQ: What makes an office professional? A: How coworkers treat each other, and how customers are treated. Good workplace etiquette helps create an office culture of appreciation, sensitivity, and respect for co-workers. In addition, it helps build powerful relationships with clients and visitors to your company or organization. In this engaging and fun seminar, your team will learn important keys and tips that are crucial for creating positive and professional workplace behaviors. This leads to a more productive and positive workplace environment for everyone. From cubicle etiquette and co-worker courtesies, to electronic etiquette and tips for a productive meeting, your team will be empowered for greater levels of successful relationships with each other and with clients, customers, and office guests.Who should attend? All levels of employees.Session length: 2-3 hours, depending on optional topics
Telephone EtiquetteIt’s critical that front-line employees make a positive first and lasting impression when handling business phone calls. In this interactive session, you will learn about proper phone manners, the power of your voice and word choices, being a good listener, and handling difficult callers. During this business etiquette session, participants will engage in a case study and practice scenarios to help reinforce the training. They will leave with practical and effective action steps that they can use immediately back in the office to give a more powerful and positive impression of your business or organization.Who should attend? Employees who have primary responsibility for incoming calls.Session length: 2 hours
Professional Business Email Writing and EtiquetteGood business etiquette includes good email etiquette. It’s vital that business emails send a positive image of you and your organization. However, emails are often too casual, carelessly written, or have a negative tone, all of which can reflect poorly on your company. In this session, the skills you’re doing right will be acknowledged and reinforced; then you will build on that with essential best practices of email writing and etiquette to create a professional impression with email. You will also discover when not to use email as a communication tool as well as tips for managing an overflowing Inbox. When back in the office, you can use these tips immediately to create the most professional image with all of your business email contacts.Who should attend? Employees and managers in all levels of an organization.Session length: 2 hours, but can be modified upon request to shorter session (but less interactive)
INTERNATIONAL BUSINESS ETIQUETTE AND PROTOCOL SEMINAR
How to Succeed in the International Arena – An OverviewKnowledge of international protocol and cultural etiquette is key for building trust and effective relationships in global markets. This business etiquette seminar gives you tips and strategies to broaden your global awareness. You will learn about verbal and nonverbal communication styles, making a good first impression, greetings and communication, gift giving, body language, dining, professional attire, and more. This seminar is valuable if your company is considering international business relationships, as well as for companies already involved in this arena. Whether you are an executive or a high level frontliner, you will gain valuable soft skills awareness that will help you compete in a global economy with confidence.Who should attend? Employees at any level of position who anticipate traveling abroad for business.Session length: 2 hours
COLLEGE AND UNIVERSITY SEMINARS
Outclass the Competition in the Job MarketThis engaging business etiquette training seminar gives students the competitive edge to score coveted internships and desirable jobs sought in today’s global business arena. Presented in a fast-paced game-show format, students learn practical and effective working-world business etiquette tips and tactics. From proper attire to handshaking, making small talk to presenting a business card, this lively and interactive session focuses on contemporary, universally accepted business etiquette to help set students apart from the competition. They will gain crucial professional presence and confidence necessary to enhance their “name-brand” marketability at campus job fairs, networking events, and interviews.Who should attend? Any college student, especially upperclassmen and graduate students, will reap the benefits of this session.Session length: 1-1.5 hours
Outclass the Competition – Formal Dining Etiquette for College StudentsIn this interactive business etiquette seminar, students learn the ins and outs of proper business dining etiquette. They learn to maneuver flawlessly through a 4-course formal meal including the etiquette for silverware, napkin, and glassware. They gain confidence and polish by learning the importance of following the lead of the host, making small talk at the table, handling “dining dilemmas” and other dos and don’ts that will set them apart. This session helps students grow professionally and equips them to create a great first impression at interview dinners with prospective employers—and that’s a great reflection on your university as well!Who should attend? Any college student, especially upperclassmen and graduate students who want to be impressive at interview meals and enhance their career success.Session length: 2-2.5 hours
One-on-one business etiquette coaching is ideal for professionals looking to successfully position themselves for internal company promotion or for personal confidence in any social or business setting. In Rachel’s private coaching sessions, you will receive on-target, customized training and feedback that guarantees you’ll present yourself as a polished business professional as never before. Her most-requested coaching sessions are for dining etiquette and networking etiquette. One-on-one coaching can be conducted in person, over the phone, or via email. Rachel’s coaching clients range from a Rhodes Scholar and petroleum engineers to healthcare professionals and a top FAA official.Minimum session time: 2 hours
DINING ETIQUETTE FOR FAMILIESDo you have a special event coming up and want the whole family to look polished? Fine Dining for Families is a perfect time for your family to sit down together at a fine dining venue and receive private dining etiquette instruction while enjoying a multi-course tutorial meal. Instruction includes handling the silverware, understanding the place setting, approaching and leaving the table, napkin etiquette, toasting, and dining dos and don’ts.
Distinguish your company from the competition with etiquette and protocol intelligence!
Call on the expertise of Rachel Wagner Etiquette and Protocol—today! Please contact the RWEP office to schedule a professional, innovative and interactive training program. Phone: 918-970-4400, 9:00 a.m. – 5:30 p.m., CST.