power words

Using power words and phrases at work helps inspire a more enjoyable workplace environment for everyone. Power words help motivate, encourage and build mutually respectful relationships with team members, clients and customers. Negative words can tear down, intimidate and discourage. Pick the power ones. It’s part of good business etiquette. You can’t go wrong with… Read More


great-handshake

A great handshake in business communicates a message of warmth, sincerity and trust. While a great handshake might not get you the deal, you don’t want to risk giving a poor one. If it’s limp or just grips the fingers, it sends a message of weakness. If it’s a bone-crusher, it conveys lack of confidence.… Read More


wedge-salad

“How do you eat a wedge salad?” is a question that comes up often in my corporate and university dining etiquette training sessions. I normally suggest not ordering “difficult-to-eat foods,” especially at a business meal. But, with the ever-popular Iceberg Wedge Salad gracing restaurant menus everywhere, I wanted to give my attendees the confidence-building tips… Read More


  My first trip to China was approaching. I started a packing list. Walking stick for the Great Wall? Check. Eddie Bauer ‘moisture-wicking’ shorts and tanks? Check. Comfortable shoes ? Check. (Don’t ask how many pairs I took!) But to enjoy and appreciate this people-crammed, but gorgeous country to the max,  I learned while there,… Read More


business etiquette

Business etiquette is the polish that helps create courteous and respectful business environments and relationships with coworkers, clients and customers. High standards of professional manners are what makes interacting with others enjoyable and pleasant. And makes you look impressive! Here are 10 timeless business etiquette rules. Do a little self-assessment. Consider these marks of professionalism… Read More


Bike trail etiquette is timeless; it knows no seasons. Warm spring days are an especially busy bike trail time in my area. I am grateful for a city bike trail that borders my backyard and allows me such easy access. In addition to the hundreds of daily bicycle riders, including a local bicycle club, it… Read More


You just sat down for dinner and your phone alerts you to a new work email.  What is the proper etiquette for after hours work emails? Do you ignore them or respond to them? How do you draw the line between work and personal time? I was honored to be one of two business etiquette… Read More


You just got engaged! How exciting! If you’re planning on posting about your engagement and upcoming wedding, here are seven pieces of social media engagement etiquette you need to know. As an etiquette expert, I was honored to be interviewed for this article in WeddingWire. Once the initial shock and excitement of the proposal dies down—a.k.a. once… Read More


10 Things You Should Never, Ever Say Over Text or Email Before you hit the send button on that text message or email, read this list of things you should never communicate through a screen. I was honored to be one of the “etiquette experts” interviewed for this Reader’s Digest article.  Using good “screen” etiquette… Read More


Emoji Business Etiquette

Emoji Business Etiquette The question, “Should you use emojis in your business email?” is one of the most reactionary topics in my popular “Email Etiquette” training session. We all use email in business but rarely do employees receive any type of formal training in the do’s and don’ts of what makes business emails professional, including… Read More