ETIQUETTE AND PROTOCOL SERVICES

Rachel Wagner Etiquette and Protocol training seminars are conducted in your company’s own conference room or a venue of your choice. You will learn in a relaxed and non-intimidating environment the tools that give professionals a presence that communicates confidence, power, and poise in today’s global business arena.

Who Should Attend?

• High-performance businessmen and women--from recent college graduates to
  seasoned executives--who want that extra measure of confidence to help them excel in
  any business setting.
• Anyone whose job requires that he or she effectively communicate with people in diverse
  business environments, anywhere in the world.
• Any employee of your organization who must represent your company’s professional image well.
• Training seminars are available for corporations, organizations, academia, government, as
  well as private interests such as financial, legal, non-profits, medical and healthcare, and networking groups.

CORPORATE ETIQUETTE TRAINING SEMINARS

Business Etiquette for Professional Success

In this engaging and interactive seminar, your leadership team will learn world-class business etiquette tools. From business introductions, to titles and forms of address, to handshaking, eye contact, and business card protocol, your team will be empowered with confidence for any business setting and reflect a positive image of your organization.

Testimonial

We appreciate so much the wonderful etiquette training you provided to our staff. The staff thoroughly enjoyed your presentation and the interactive aspect as well. It was educational and enjoyable at the same time. Your approach to teaching business etiquette left an impression on everyone and we thank you for being a part of our staff retreat . We look forward to working with you again. —Becky J. Frank, Chairman and CEO, Schnake Turnbo Frank | PR

› Click here to listen to Rachel's business etiquette tips on Kansas Public Radio.

 

Dining Etiquette for Business Professionals

Business relationships are developed and strengthened at the table. Your associates must be able to handle themselves flawlessly in dining situations as a host or as a guest. In this hands-on business dining etiquette seminar, you learn world-class dining etiquette while enjoying a multi-course fine dining meal. You will learn in a relaxed and non-intimidating environment and have immediate feedback. Never worry again about which fork to use--or how to host a client for dinner--or how to give a proper toast. Even in the most sophisticated dining settings, you will be equipped with the dining skills that give you confidence and polish to represent your company in a positive manner.

Testimonial

My staff and I thoroughly enjoyed Rachel’s Dining Etiquette for Professionals seminar. Not only is Rachel a well-poised professional trainer who knows her material, but she also engages the participants and fields questions exceptionally well. She accomplished our objectives and we derived great value from her fun, informative, and interactive presentation. —Senator Gary Stanislawski, President, Regent Financial Services

 

Networking and Relationship Building

At business and cocktail receptions, you are repeatedly making a first impression! But attending these events can be scary and even paralyzing for many professionals. In this seminar, your team members will learn how to confidently present themselves, develop relationships more easily, and create a positive impression of your company. From handshaking and introductions, to mingling and making small talk, to body language and handling food and beverages, this fun and interactive seminar will equip your leadership teams with confidence and poise for any type of business reception or networking social.

Testimonial

It was a pleasure having you at the Oklahoma Chapter of SMPS Spring Training event...I will endorse your services whenever I can! —Kristi Pempin, Terracon

 

Workplace Etiquette

Workplace etiquette helps create an office culture of appreciation, sensitivity, and respect for co-workers. In addition, it helps build powerful relationships with clients and visitors to your department. In this engaging and fun seminar, your team will learn important keys and tips that are crucial for creating positive workplace behaviors. This leads to a more productive and positive workplace environment for everyone. From cubicle etiquette and co-worker courtesies, to electronic etiquette and tips for a productive meeting, your team will be empowered for greater levels of successful relationships with each other and with clients, customers, and office guests.

Testimonial

On behalf of Human Resources, I want to extend my sincerest appreciation for presenting “Wise E-Etiquette” and “Networking.” I am hearing rave reviews! —Joey Buck, PHR, Training Services, Oklahoma State University

 

Telephone Etiquette

It’s critical that frontline employees make a positive first and lasting impression when handling business phone calls. In this interactive session you will learn about proper phone manners, the power of your voice and word choices, being a good listener, and handling difficult callers. During the session, participants will engage in a case study and practice scenarios to help reinforce the training. They will leave with practical and effective action steps that they can use immediately back in the office to give a more powerful and positive impression of your business or organization.

 

Email Etiquette

It’s vital that business emails send a positive image of you and your organization. But, emails are often too casual, are carelessly written, or have a negative tone---all of which can reflect poorly on your company. In this session you will learn etiquette tips and best practices to create a professional impression with email. You will also discover when not to use email as a communication tool and tips for managing an overflowing Inbox. When back in the office, you can use these tips immediately to create the most professional image with all of your business email contacts.

 

 

 

INTERNATIONAL ETIQUETTE AND PROTOCOL SEMINAR

How to Succeed in the International Arena

Knowledge of international protocol and cultural etiquette is key for building trust and effective relationships in global markets. This seminar gives you tips and strategies to broaden your global awareness. You will learn about verbal and nonverbal communication styles, making a good first impression, greetings and communication, gift giving, body language, dining, professional attire, and more. This seminar is valuable if your company is considering international business relationships, as well as for companies already involved in this arena.  Whether you are an executive or a high level frontliner, you will gain valuable soft skills awareness that will help you compete in a global economy with confidence.

Testimonial

Top rate and most informative for any administrative assistant and executives. —Janet Shook, Zenergy, Inc.

 

COLLEGE AND UNIVERSITY SEMINARS

Outclass the Competition in the Job Market

This engaging business etiquette training seminar gives your students the competitive edge to score the coveted internships and jobs they really want in today’s global business arena. Students learn practical and effective working-world business etiquette tips and tactics. From proper attire—to handshaking—to making small talk—to presenting a business card, this lively and interactive session focuses on contemporary, universally accepted business etiquette to help set your students apart from the competition. They will gain crucial professional presence and confidence necessary to enhance their “name-brand” marketability at campus job fairs, networking events, and interviews.

 

Outclass the Competition – Dining Etiquette

In this interactive dining etiquette seminar, students learn the ins and outs of proper business dining etiquette. They learn to maneuver flawlessly through a 4- or 5-course formal meal including the etiquette for seating, silverware, napkin, and glassware. They gain confidence and polish by learning the importance of following the lead of the host, making small talk at the table, and other dos and don’ts that will set them apart. They will be equipped to create a great first impression at interview dinners with prospective employers—and that’s a great reflection on your university as well!

 

PERSONAL COACHING

One-on-one etiquette coaching is ideal for professionals looking to successfully position themselves for internal company advancement and promotion or for personal confidence in any social or business setting. Private coaching is customized to the specific etiquette and protocol needs of the individual client and can be conducted in person, over the phone, or via email. Rachel's coaching clients range from a Rhodes Scholar to a petroleum engineer and a top FAA official.

Testimonial

Rachel Wagner is an extremely effective etiquette coach and trainer. I am so glad I chose her dining etiquette services over hundreds available. She is good one-on-one, clear, well prepared, versatile and easy to work with. If I was a CEO looking for such services or even a small business owner, I would recommend hiring Rachel! —Petroleum Engineer from Angola

 

 

DINING ETIQUETTE FOR FAMILIES

Do you have a special event coming up and want the whole family to look polished? Fine Dining for Families is a perfect time for your family to sit down together at a fine dining venue and receive private dining etiquette instruction while enjoying a multi-course tutorial meal. Instruction includes handling the silverware, understanding the place setting, approaching and leaving the table, napkin etiquette, toasting, and dining dos and don’ts.

 

Distinguish your company from the competition with etiquette and protocol intelligence!

Call on the expertise of Rachel Wagner Etiquette and Protocol—today! Please contact the RWEP office to schedule a professional, innovative and interactive training program.