6 Etiquette Mistakes That Even Smart Professionals Make

By Rachel Wagner
From The Savvy Professional – September 2009

Good business etiquette skills go a long way to increase your effectiveness with people. These skills help you present yourself professionally both electronically and in person. But, sometimes, even the most “with it” professionals drop the ball when it comes to proper business etiquette. Consider how you can set yourself apart as a more credible and polished professional by avoiding these common mistakes.

1. They fail to send thank you notes.
   
   A hand-written thank you note sets you apart from others and helps you to be remembered. Write a thank you note to the person who interviewed you, the client who treated you to a concert or game of golf, and to the team of employees who pulled together for a big project. Be sure to select high quality note cards or correspondence cards, such as Crane & Co.
   
   
2. They focus on their BlackBerry instead of the person they’re with.
   
   “…Concentration slips away…” is a lyric from the 1971 Isley Brothers hit song, “Love the One You’re With.” Concentration also slips away when you use your BlackBerry while trying to talk to someone face to face. Not only that, it’s just plain rude. Give 100% of your attention to the person you’re with. Make friendly, direct eye contact, and be an active listener. If you are expecting a critical email during a long meeting or lengthy conversation with someone, say so at the onset. Then politely excuse yourself for a moment when the email comes.
   
   
3. They don’t know the dos and don’ts of hosting a business meal.
   
   Like a general, the host of a business meal should be in control of every little detail to ensure that everything goes smoothly. This shows that you are a gracious and savvy host and helps put your guest at ease. When you extend the invitation, be sure to tell the purpose of the meeting. Choose a restaurant that’s convenient to your guest. Indicate to your guest where to sit, offer a beverage, give menu suggestions that are within your hospitality limits, and make arrangements for pre-payment to alleviate any awkwardness by the check being brought to the table. Know when to “talk business” and how to indicate via your words and napkin etiquette that the meal has come to a close.
   
   
4. They give an unprofessional handshake.
   
   Your handshake gives an impression of you, and you want it to convey warmth, confidence, and credibility. Two firm pumps—not a bone crusher and not a wet fish— sends a signal that you’re a polished professional.
   
   
5. They don’t respond to email in a timely way.
   
   You wait one day, then two, and finally email again to see if your message was received—an inefficient use of a busy professional’s time. It’s good email etiquette to respond by the end of the day if possible, or within 24 hours. If you don’t have the information someone needs, at least email back that you’re working on it. Bottom line: don’t leave people hanging.
   
   
6. They make wardrobe mistakes that detract from their credibility.
   
   First impressions are made in the first 60 seconds of meeting someone. Too tight, too casual, too revealing, too wrinkled—don’t impress. Pare down your work wardrobe to quality basics in flattering colors for your skin tone. Keep your look updated with a few trendy—but not funky—accessories, handbags, and shoes. Wear what’s appropriate for your industry. Always err on the more conservative, formal side and you’ll look appropriate at the office and when meeting with prospects, customers, and clients.

Set yourself apart by avoiding these pitfalls. You and your firm will be remembered in a positive way!

 

Rachel Wagner is a certified corporate etiquette and international protocol consultant and founder of the business etiquette firm, Rachel Wagner Etiquette and Protocol. She trains leadership teams with the most contemporary etiquette and protocol skills to enhance their professional presence and the image of their firm. Rachel is active with the American Society for Training and Development and on the board of the National Speaker’s Association of Oklahoma. She is author of a popular e-zine, The Savvy Professional, and is frequently quoted in the media. She can be reached by phone at 918.970.4400 or by email at Rachel@EtiquetteTrainer.com. Website: www.EtiquetteTrainer.com.